Exciting Opportunity in the Hospitality Industry

Location: Pennsylvania, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 9,500 / month

About PMA Capital Corporation

PMA Capital Corporation is a leading organization in the heart of Pennsylvania that thrives on excellence. Our exceptional team is committed to delivering unparalleled experiences for our guests. We have earned a reputation for providing top-notch service and quality in the hospitality industry.

Join our Winning Team!

We are currently seeking motivated individuals to join our dynamic team. If you have a passion for customer service and enjoy working in a fast-paced environment, we have the perfect opportunity for you.

Position: Guest Experience Specialist

As a Guest Experience Specialist, you will be responsible for creating memorable experiences for our guests. Your attention to detail and excellent communication skills will ensure that every guest feels valued and well-cared for during their stay.

Responsibilities:

Provide exceptional customer service and address guests' inquiries and concerns promptly
Ensure guest satisfaction by anticipating needs and exceeding expectations
Coordinate with various departments to ensure seamless service delivery
Maintain a professional and friendly demeanor at all times
Assist with check-ins, check-outs, and reservations
Handle guest feedback and resolve issues effectively
Monitor and maintain cleanliness and organization of common areas
Adhere to company policies and procedures to ensure a safe and pleasant environment for our guests

Qualifications:

Prior experience in the hospitality industry is preferred
Exceptional interpersonal and communication skills
Ability to multitask and work effectively under pressure
Detail-oriented with strong organizational skills
Excellent problem-solving abilities
Proficient computer skills, including knowledge of reservation systems
Flexibility to work shifts, weekends, and holidays as required

Benefits:

Competitive salary and benefits package
Ongoing training and development opportunities
Friendly and inclusive work environment
Opportunities for career growth and advancement
Employee discounts at our various locations

If you are passionate about delivering exceptional service and being part of a winning team, we want to hear from you. Apply now and embark on a rewarding career with PMA Capital Corporation!