Exciting Opportunity at Kenya National Hospital!

Location: UhuRuto, Kenya
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 15,000 / month

Position: Hospitality Services Manager

Job Description:

We are seeking a highly motivated and dynamic individual with a passion for customer service and hospitality to join our team at Kenya National Hospital. As the Hospitality Services Manager, you will play a critical role in creating exceptional experiences for our patients, visitors, and staff.

Responsibilities:

Lead the hospitality team and ensure the delivery of high-quality services across all hospital facilities.
Develop and implement innovative strategies to enhance the overall hospitality experience.
Oversee the management of dining areas, including restaurants, cafes, and patient meal services.
Collaborate with various departments to ensure prompt and efficient handling of hospitality-related requests.
Monitor and maintain hygiene standards and follow all safety procedures.
Manage budgets, expenses, and staff scheduling.
Train and motivate hospitality staff to provide excellent customer service.
Resolve guest queries and complaints in a professional and timely manner.
Stay up-to-date with industry trends and implement best practices for continuous improvement.

Requirements:

Proven experience in hospitality management or a similar role.
Strong leadership and organizational skills.
Excellent interpersonal and communication abilities.
Ability to work under pressure and handle multiple tasks simultaneously.
In-depth knowledge of the hospitality industry, including food safety and hygiene regulations.
Proficiency in using hospitality management software.
Flexibility to work on a rotational schedule, including evenings, weekends, and holidays.
Degree in Hospitality Management or a related field.
Valid certification in food safety and first aid is an advantage.

If you are enthusiastic about providing exceptional hospitality services, thrive in a fast-paced environment, and have a passion for making a difference, then we want to hear from you!

Interested candidates should submit their CV and cover letter via email to [email protected] with the subject line 'Hospitality Services Manager - KNH.'

We value diversity and are committed to creating an inclusive environment for all employees.