Join Our Team - Customer Care Specialist

Location: Kentucky, United States
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 7,000 / month

About Us

Transit Authority of River City (TARC) is a leading transportation organization providing reliable and efficient public transit services in Kentucky, United States. We are dedicated to connecting our community through safe and accessible transportation, improving the quality of life for residents and visitors alike.

About the Role

We are currently seeking a Customer Care Specialist to join our dynamic and friendly team. As a Customer Care Specialist, you will be the first point of contact for our valued passengers, assisting them with their inquiries, troubleshooting issues, and ensuring a positive overall experience with our services.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in-person
Provide accurate information about our transit services, schedules, and fare options
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department
Maintain and update customer records in our database
Assist customers with purchasing tickets and reloading fare cards
Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
Collaborate with internal departments to improve customer service processes

Requirements

High school diploma or equivalent
2+ years of customer service experience in a fast-paced environment
Exceptional interpersonal and communication skills
Strong problem-solving abilities
Ability to remain calm and patient when dealing with difficult customers
Proficiency in using computer systems and ability to quickly learn new software
Flexibility to work evenings, weekends, and holidays as needed

Benefits

We offer our employees a competitive compensation package, including health insurance, retirement plans, paid time off, and career development opportunities. TARC fosters a collaborative work environment where teamwork and dedication are valued and rewarded.

Join Our Team

If you are passionate about customer service and enjoy working in a team-focused environment, we would love to hear from you. To apply, please submit your resume and a cover letter outlining your relevant experience. Join us in serving our community through reliable public transportation.