Join our Sky Hospitality Team at WestJet Airlines

Location: Alberta, Canada
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 7,500 / month

About Us

WestJet Airlines is a leading Canadian airline committed to delivering exceptional customer service and creating a friendly atmosphere for all our passengers. Our mission is to enrich the lives of everyone in WestJet's world by providing safe, caring, and affordable air travel. We believe that teamwork and a welcoming environment are integral to our success, and we are looking for individuals who thrive in a dynamic and collaborative work culture.

Position: Guest Experience Specialist

We are currently seeking passionate individuals to join our Sky Hospitality Team as Guest Experience Specialists. As a Guest Experience Specialist, you will be responsible for ensuring each customer has a memorable and enjoyable journey with WestJet Airlines.

Responsibilities:

Provide exceptional customer service to all passengers, ensuring their needs are met promptly and professionally.
Assist passengers with check-in procedures, boarding, and any inquiries they may have throughout their journey.
Deliver a warm and friendly welcome, creating a positive first impression for our guests.
Handle guest feedback and provide effective resolutions to any issues or concerns that may arise.
Maintain knowledge of current flight schedules, policies, and procedures to provide accurate and up-to-date information to guests.
Collaborate with our diverse team to create a seamless and enjoyable travel experience for all passengers.

Requirements:

Prior experience in the hospitality industry, such as hotels or restaurants, is preferred.
Exceptional interpersonal skills with the ability to connect and empathize with customers from various backgrounds.
Strong communication skills, both verbal and written, with a keen attention to detail.
Able to remain calm and composed in high-pressure situations, demonstrating problem-solving skills.
Flexibility to work early morning, evening, weekend, and holiday shifts, as our operations run 24/7.
Ability to meet the physical demands of the role, including standing for extended periods and lifting luggage when required.

Why Join WestJet Airlines?

At WestJet, we take pride in our employees and value their contributions. When you join our Sky Hospitality Team, you become part of a passionate group of individuals dedicated to creating remarkable travel experiences for our guests. We offer competitive compensation, comprehensive benefits, and excellent opportunities for growth and development. Moreover, our company culture promotes teamwork, respect, and inclusivity, ensuring everyone feels welcomed and valued.

If you are enthusiastic about providing exceptional customer service, enjoy working in a fast-paced environment, and want to be part of an industry-leading airline, we invite you to apply for the position of Guest Experience Specialist. Join us in transforming air travel and making a difference in the lives of our passengers.