Join Our Team: Senior Client Experience Specialist

Location: Missouri, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 9,500 / month

We are seeking a motivated and experienced individual to join Hawthorn Bank in Missouri as a Senior Client Experience Specialist. As an integral part of our team, you will be responsible for leading and enhancing the overall client experience through personalized service and innovative solutions.

Your Responsibilities:

Develop and maintain strong client relationships through proactive communication and customized service offerings.
Collaborate with cross-functional teams to identify and address client needs, ensuring a seamless and efficient experience.
Drive initiatives to improve client satisfaction and loyalty, utilizing data-driven insights to implement effective strategies.
Evaluate client feedback and market trends to recommend and execute service enhancements and product offerings.
Contribute to the development and implementation of training programs and materials for bank staff to enhance client experience and service quality.
Stay updated with industry best practices and emerging trends, and apply them to elevate our client service standards.

Your Qualifications:

Bachelor's degree in Business Administration, Finance, or related field.
Minimum of 5 years of experience in the financial services industry, with a focus on client relationship management.
Proven track record of driving strategic initiatives to improve client satisfaction and retention.
Excellent communication, negotiation, and problem-solving skills.
Strong analytical abilities with the capacity to interpret data and extract actionable insights.
Ability to thrive in a fast-paced, dynamic work environment and effectively manage multiple priorities.

Why Join Hawthorn Bank:

At Hawthorn Bank, we foster a culture that values innovation, excellence, and growth. As a Senior Client Experience Specialist, you will have the opportunity to make a meaningful impact, shape client relationships, and drive positive change. We offer competitive compensation, comprehensive benefits, and a supportive environment that encourages professional development and career advancement.

If you are ready to take on the challenge of enhancing client experiences and contributing to the growth of our organization, we invite you to apply and become a part of our dedicated team at Hawthorn Bank.