Join Our Team: Innovate and Drive Change at LG&E and KU Energy

Location: Kentucky, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 10,000 / month

Come be part of our expanding team at LG&E and KU Energy!

We are actively seeking a talented individual to join us as a Customer Experience Specialist. As a Customer Experience Specialist, you will play a pivotal role in shaping our customer service approach, ensuring that our clients receive exceptional and seamless experiences. You'll be part of a dynamic team dedicated to driving innovation and representing our company's foundational entrepreneurial spirit.

About LG&E and KU Energy

LG&E and KU Energy is dedicated to delivering reliable, safe, and affordable energy to more than 1.3 million customers across Kentucky and the surrounding regions. We are committed to exploring new technologies and pioneering environmental stewardship initiatives while maintaining a steadfast focus on ensuring customer satisfaction.

What You’ll Do

Engage with customers to understand their needs, provide solutions, and deliver exceptional service
Collaborate with cross-functional teams to uncover opportunities to enhance the customer experience
Analyze customer feedback and propose innovative improvements to existing service processes
Participate in the development and execution of customer service strategies that align with company goals and values
Contribute to the creation of a customer-centric culture that elevates the company's reputation in the industry

Who You Are

A customer-focused professional with a passion for developing transformative experiences
An innovative thinker with the ability to identify areas for improvement and propose effective solutions
A collaborative team player who thrives in a dynamic and fast-paced environment
A strong communicator with exceptional interpersonal skills and the ability to build rapport with a diverse customer base
A proactive individual who embraces change, drives continuous improvement, and is committed to delivering excellence

Why Join Us

At LG&E and KU Energy, you will have the opportunity to be part of an organization that values creative thinking, embraces diversity, and empowers individuals to make a meaningful impact. We offer a supportive work environment, professional development opportunities, competitive benefits, and a culture that fosters collaboration and innovation.

If you are ready to be part of a team that is dedicated to driving change and enhancing the customer experience, we invite you to apply and join us on our journey towards redefining the future of energy services.