Join Our Team as Customer Experience Specialist

Location: Gauteng, South Africa
Job Types: Full Time
Timing/Shifts: 3.5 Day Week

UP TO $ 2,500 / month

We are excited to announce a new opportunity at Sasol for a Customer Experience Specialist! In this role, you will be a key member of our dynamic team, focused on delivering exceptional service to our valued customers. Your primary responsibility will be to ensure that every customer has a positive and memorable experience when interacting with our products and services.

As a Customer Experience Specialist, you will have the chance to work in a friendly and collaborative environment where teamwork and customer satisfaction are our top priorities. If you are enthusiastic, customer-focused, and eager to contribute to a positive work culture, we would love to hear from you!

Key Responsibilities:

Engage with customers in a professional and courteous manner to understand their needs and provide assistance
Ensure that the customer journey is smooth, efficient, and enjoyable, from initial contact through to post-purchase support
Proactively identify opportunities to enhance the customer experience and contribute to the development of customer service strategies
Collaborate with cross-functional teams to communicate customer insights and contribute to product and service improvements
Resolve customer inquiries and complaints efficiently and effectively, maintaining a high level of customer satisfaction

Qualifications and Skills:

Previous experience in a customer-facing role, with a strong focus on delivering exceptional service
Excellent communication and interpersonal skills
Ability to work effectively in a team-based environment
Strong organizational and problem-solving abilities
A positive attitude and a passion for creating memorable customer experiences

If you are looking to join a team where your contributions are valued, and where you will have the opportunity to make a real difference in the lives of our customers, then Sasol is the perfect place for you. We are committed to fostering a diverse, inclusive, and welcoming workplace, and we look forward to welcoming new team members who share our dedication to customer satisfaction and teamwork.