Join Our Diverse Team at ITU: Customer Experience Specialist

Location: Lausanne, Switzerland
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 8,500 / month

Welcome to International Telecommunication Union (ITU) in Lausanne, Switzerland! At ITU, we are committed to building a diverse and inclusive culture, embracing individuals from various backgrounds and perspectives. We are currently seeking a passionate individual to join our team as a Customer Experience Specialist.

Position: Customer Experience Specialist

Location: Lausanne, Switzerland

About the Role: As a Customer Experience Specialist, you will be responsible for creating a seamless and delightful experience for our clients. Your role will involve understanding customer needs, providing personalized solutions, and ensuring high levels of satisfaction. You will collaborate with various teams within ITU to deliver exceptional service and drive sales performance.

Key Responsibilities:

Develop and implement strategies to enhance customer satisfaction and loyalty
Provide expert guidance and support to customers, addressing their inquiries and resolving issues
Analyze customer feedback and data to identify trends and areas for improvement
Collaborate with sales and marketing teams to optimize customer engagement and sales opportunities
Contribute to the development of innovative approaches to enrich the overall customer experience

Requirements:

Prior experience in a customer-centric role, preferably within the telecommunications or technology industry
Demonstrated ability to communicate effectively and empathetically with customers from diverse cultural backgrounds
Analytical mindset with the capacity to interpret data and extract actionable insights
Proven track record of driving customer satisfaction and achieving sales targets
Excellent organizational skills and the ability to manage multiple priorities

Why Join ITU: We offer a dynamic and collaborative work environment that recognizes and celebrates the value of diversity. By joining our team, you will have the opportunity to contribute to a global organization that is driving innovation in the field of telecommunications while fostering a culture of inclusivity and belonging.

If you are enthusiastic about delivering exceptional customer experiences and thrive in a multicultural setting, we encourage you to apply for the Customer Experience Specialist position. We look forward to welcoming you to our diverse team at ITU!