Join Our Team as a Customer Experience Specialist

Location: Massachusetts, United States
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 4,500 / month

We are seeking talented individuals to join our team at EMD Serono in Massachusetts as Customer Experience Specialists. As a Customer Experience Specialist, you will play a pivotal role in fostering lasting relationships with our customers and contributing to the growth of our business. You will be responsible for ensuring exemplary customer experiences through personalized service, product knowledge, and effective communication.

Key Responsibilities:

Engage with customers to understand their needs and preferences
Provide personalized guidance and product recommendations
Utilize sales techniques to drive conversions and meet targets
Deliver exceptional customer service both in-person and virtually
Build and maintain strong customer relationships to drive repeat business

Qualifications:

Prior experience in customer-facing roles
Strong communication and interpersonal skills
Demonstrated ability to drive sales and meet or exceed targets
Passion for delivering exceptional customer experiences
Ability to adapt to a fast-paced, dynamic work environment

If you are dedicated to providing outstanding customer service, have a passion for engaging with customers, and thrive in a retail environment, we encourage you to apply and become a part of our vibrant team. At EMD Serono, we pride ourselves on fostering a collaborative and supportive work culture that values creativity, innovation, and personal development. Join us in shaping the future of customer experiences in the healthcare industry.