Join Our Team: Customer Experience Specialist at Swiss Federal Railways (SBB)

Location: Lausanne, Switzerland
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 7,000 / month

About Us:

Swiss Federal Railways (SBB) is a leading transportation company operating in Lausanne, Switzerland. We are committed to providing exceptional railway services that connect people and communities throughout the region. Our dedication to efficiency, safety, and customer satisfaction has made us a cornerstone of Switzerland's transportation network.

We're Hiring:

SBB is currently seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. If you are enthusiastic about delivering top-notch customer service and have a knack for problem-solving, this might be the perfect opportunity for you.

Role Overview:

Engage with customers to provide assistance and support
Resolve customer inquiries and issues in a timely and effective manner
Collaborate with various teams to enhance the overall customer experience
Contribute to the development of new strategies for improving customer satisfaction

Requirements:

Prior experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work effectively in a team and independently
Fluency in English and German is a plus

Why Join Us:

Joining SBB means becoming part of a dynamic and innovative team. We offer a collaborative work environment, competitive benefits, and opportunities for professional growth. As an equal opportunity employer, we welcome individuals from diverse backgrounds to contribute to our success.

If you are ready to make a positive impact in the transportation industry and are passionate about delivering exceptional customer experiences, we invite you to apply and join us on our journey to shape the future of railway services in Switzerland.