Join Our Team - Customer Experience Specialist

Location: Lausanne, Switzerland
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 10,500 / month

We are looking for a passionate individual to join our dynamic team at École polytechnique fédérale de Lausanne (EPFL) in Switzerland. As a Customer Experience Specialist, you will have the unique opportunity to work within a diverse and talented group, contributing to our global reputation and impacting the retail landscape in innovative ways.

Key Responsibilities:

Develop and implement comprehensive customer engagement strategies.
Analyze customer behaviors and preferences to drive retail experiences.
Cultivate and maintain strong relationships with a broad customer base.
Create and execute sales initiatives that align with the institution's values and goals.
Collaborate with cross-functional teams to ensure a seamless customer journey.
Identify and pursue opportunities for continuous improvement and growth.

Requirements:

Bachelor’s degree in a related field or equivalent practical experience.
Demonstrated success in delivering exceptional customer service and sales performance.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to adapt to a fast-paced, ever-changing environment.
Fluency in English; additional language skills are an advantage.

Why Join Us:

Become part of EPFL's vibrant community, where your ideas and contributions will have a direct impact on shaping the future of retail experiences. You will have the chance to work on cutting-edge projects, and your creativity will be encouraged and celebrated. We offer competitive compensation and numerous opportunities for professional growth within our renowned institution.

If you are ready to embrace a challenging, yet rewarding role that combines customer engagement, innovation, and impact, apply now to join our team as a Customer Experience Specialist at EPFL!