Join our team as a Fan Experience Specialist!

Location: New York, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 11,500 / month

MetLife, a leading financial services company, is seeking a passionate and customer-focused individual to join our team as a Fan Experience Specialist. In this role, you will have the opportunity to combine your love for sports and entertainment with your exceptional customer service skills.

Responsibilities:

Deliver exceptional customer service to sports and entertainment enthusiasts attending events at MetLife Stadium.
Ensure a positive and memorable experience for fans by providing assistance, answering inquiries, and resolving issues.
Proactively engage with fans, anticipate their needs, and offer personalized recommendations to enhance their experience.
Collaborate with cross-functional teams to coordinate event logistics and ensure seamless operations.
Stay up-to-date with industry trends, upcoming events, and venue information to provide accurate and relevant information to fans.

Requirements:

Prior experience in customer service or hospitality roles.
Passion for sports, entertainment, and creating memorable experiences for fans.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.
Strong problem-solving abilities and attention to detail.
Flexibility to work evenings, weekends, and holidays as required by event schedules.

If you are enthusiastic, customer-oriented, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable moments for sports and entertainment fans at MetLife Stadium.