Exciting Opportunity at Pegasystems: Solution Architect - Experience Transformation

Location: Massachusetts, United States
Job Types: Full Time
Timing/Shifts: 3.5 Day Week

UP TO $ 4,500 / month

Join Pegasystems, a leading software company in Massachusetts, as a Solution Architect specializing in Experience Transformation. In this role, you will shape and deliver innovative solutions that empower businesses to enhance their customer experience.

At Pegasystems, we leverage cutting-edge technology to help our clients revolutionize their customer engagement strategies. As a Solution Architect, you will play a vital role in designing and implementing transformational solutions that drive customer satisfaction and loyalty.

Your Responsibilities:

Collaborate with cross-functional teams to understand client requirements and translate them into comprehensive solution designs.
Lead solution workshops and presentations to showcase the proposed system architecture and gain stakeholder buy-in.
Design end-to-end solutions using Pegasystems' robust platform, focusing on enhancing customer experience throughout the entire customer journey.
Guide development teams in implementing solutions, ensuring project deliverables align with design and architecture specifications.
Conduct system testing and assist in troubleshooting during the implementation phase.
Provide expert advice and guidance to clients on best practices related to experience transformation and digital innovation.
Stay updated with industry trends and advancements, bringing fresh ideas and insights to the team.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.
Proven experience in solution architecture and design, preferably within the Services industry.
Strong knowledge of customer experience management, including digital transformation and omnichannel strategies.
Proficiency in Pegasystems' technology stack, with previous experience implementing Pega Customer Service or other Pega applications.
Excellent problem-solving and analytical skills to address complex business challenges.
Exceptional communication and presentation skills, with the ability to effectively engage both technical and non-technical stakeholders.
Collaborative nature and the ability to thrive in a fast-paced, dynamic environment.

If you are passionate about delivering exceptional customer experiences and want to be part of a forward-thinking organization, Pegasystems is the perfect place for you. Join our team and make a significant impact on how businesses interact with their customers today!