Exciting Opportunity to Join Our Growing Team at New York City Department of Homeless Services!

Location: New York, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 8,000 / month

New York City Department of Homeless Services (NYCDHS) is seeking passionate individuals to join our diverse and inclusive team. We are committed to creating a culture that fosters growth, development, and opportunity for all employees.

About Us

As an organization dedicated to supporting and serving the homeless population in New York City, NYCDHS plays a critical role in providing shelter, resources, and assistance to those in need. Our team is driven by the mission to make a meaningful impact on the lives of individuals and families experiencing homelessness.

Position: Customer Experience Specialist

Join us as a Customer Experience Specialist, and be the guiding light for individuals seeking assistance from NYCDHS. In this role, you will have the opportunity to make a real difference by providing exceptional support to those facing homelessness, helping connect them with vital resources to improve their lives.

Responsibilities

Engage with individuals seeking assistance in a compassionate and empathetic manner
Assess individual needs and provide personalized solutions
Guide clients through available services, programs, and resources
Ensure accurate documentation and data entry for efficient tracking
Collaborate with internal teams to streamline processes and improve service delivery
Contribute to a supportive and inclusive team environment

Qualifications

Strong interpersonal skills and ability to communicate effectively
Empathy and compassion towards individuals experiencing homelessness
Ability to think critically and problem-solve in a fast-paced environment
Attention to detail and strong organizational skills
Flexibility to adapt to changing situations and priorities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Why Join NYCDHS?

Growth and Development: At NYCDHS, we prioritize helping our employees grow and develop their skills through ongoing training and professional development opportunities.
Culture of Inclusion: We embrace diversity and foster an inclusive environment that values the contributions and perspectives of all team members.
Meaningful Work: Join a team that is dedicated to making a positive impact on the lives of those experiencing homelessness in New York City.
Collaborative Team: Work alongside passionate individuals who are committed to the mission of NYCDHS.
Competitive Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.

If you are passionate about helping others and want to contribute to a dynamic, diverse, and compassionate organization, apply now to join our team at NYCDHS! Together, we can make a difference in the lives of individuals and families facing homelessness.