Join the Renfe Team: Customer Experience Specialist

Location: Asturias, Spain
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 6,500 / month

About Renfe

Renfe is a leading transportation company based in Asturias, Spain. With a strong focus on providing exceptional customer service, we connect people and places through our extensive network of trains and services. As we continue to grow, we are seeking a passionate and driven individual to join our team as a Customer Experience Specialist.

Your Role

Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring a seamless and positive experience for all customers.
Handle customer complaints, requests, and support tickets, addressing their concerns promptly and effectively.
Provide accurate and up-to-date information about our services, promotions, and schedules, assisting customers with their travel plans.
Collaborate with various teams, including operations, sales, and marketing, to coordinate efforts and deliver exceptional service to our customers.
Proactively identify areas for improvement in the customer experience, proposing innovative solutions to enhance customer satisfaction.

Requirements

Prior experience in customer service or a related field.
Strong communication skills, both verbal and written, allowing you to effectively interact with diverse customers.
Excellent problem-solving abilities and the ability to stay calm under pressure.
Good knowledge of the transportation industry and an understanding of our services and offerings.
Proficiency in Spanish and English.
Flexibility to work in shifts, including evenings, weekends, and holidays.

Why Join Us?

At Renfe, we strive to create an inclusive and collaborative work environment that fosters growth and development. As a Customer Experience Specialist, you will have the opportunity to make a meaningful impact on our customers' journey and contribute to our company's success. Additionally, we offer competitive compensation packages, learning and advancement opportunities, and a vibrant team culture.

If you have a passion for delivering exceptional service and are eager to be part of a dynamic team, apply now! We look forward to welcoming you on board.