Join Our Dynamic Team as a Customer Engagement Specialist

Location: Nevada, United States
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 12,000 / month

El Pollo Loco, a leading fast-casual restaurant chain, is seeking highly motivated individuals to join our team in Nevada. We are currently hiring for the position of Customer Engagement Specialist, responsible for providing exceptional service and maximizing sales potential in our fast-paced, results-driven environment.

About Us:

At El Pollo Loco, we take pride in serving delicious flame-grilled chicken and other Mexican-inspired dishes. With our dedication to quality ingredients and outstanding customer service, we have become a favorite destination for people seeking authentic flavors in a convenient setting.

About the Role:

As a Customer Engagement Specialist, you will be at the forefront of our business, interacting with customers and ensuring their satisfaction. Your main responsibilities will include:

Providing exceptional customer service by promptly attending to queries and addressing concerns
Offering product recommendations and upselling additional menu items to maximize sales
Maintaining a clean and welcoming dining environment
Processing customer orders accurately and efficiently

Requirements:

Prior experience in a customer service or sales role is preferred
Excellent communication skills to effectively interact with diverse customers
Ability to work well in a fast-paced environment while maintaining attention to detail
Strong interpersonal skills and a friendly, outgoing demeanor
Flexible availability to work evenings, weekends, and holidays

Perks and Benefits:

Competitive pay with opportunities for growth
Flexible scheduling options to accommodate personal needs
Comprehensive training to ensure your success
A positive and supportive work environment
Employee discounts on our delicious menu items

If you are passionate about providing exceptional customer service, thrive in a team-oriented environment, and are excited to contribute to our success, we want to hear from you!

Please submit your resume and a brief cover letter outlining your relevant experience to apply for the Customer Engagement Specialist position at El Pollo Loco in Nevada.