Join Our Team - Customer Success Manager

Location: Basque Country, Spain
Job Types: Part Time
Timing/Shifts: 2 Hour Shift

UP TO $ 60 / day

About Citibox

Citibox is a rapidly growing company operating in the heart of Basque Country. We provide innovative solutions to enhance the delivery experience for both individuals and businesses. Our team prides itself on creating a friendly and collaborative atmosphere, where everyone's contributions are valued.

Job Title: Customer Success Manager

Responsibilities

Building and maintaining strong relationships with franchise partners
Managing the needs and expectations of franchise partners effectively
Implementing strategies to ensure franchise partners' success and growth
Monitoring and analyzing key performance indicators to identify areas for improvement
Providing timely support, guidance, and training to franchise partners
Collaborating with cross-functional teams to optimize operational processes
Gathering feedback from franchise partners and communicating their insights internally

Requirements

Proven experience in a customer success or account management role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to prioritize tasks and work independently
Understanding of the franchise/chain industry is a plus
Proficient in CRM software and MS Office Suite

Benefits

Competitive salary and performance-based bonuses
Continuous learning and personal development opportunities
Flexible work hours and remote work options
A supportive team with a collaborative mindset
Healthcare benefits and other perks

Apply Now

If you're excited about joining a dynamic team and making a difference in the franchise industry, please send your resume and cover letter to [email protected]. We look forward to hearing from you!