Opportunity: Customer Experience Specialist

Location: Ohio, United States
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 10,500 / month

CeraNet, Inc., a leading technology solutions provider based in Ohio, is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will play a pivotal role in ensuring our customers have an exceptional experience while interacting with our products and services.

Responsibilities:

Act as the primary point of contact for customers, assisting them with their inquiries, concerns, and providing resolution in a timely manner.
Build strong relationships with customers, understanding their needs and identifying opportunities to enhance their experience.
Collaborate with cross-functional teams to address customer issues and implement solutions.
Provide product knowledge and demonstrations to customers, ensuring they are equipped to utilize our offerings effectively.
Utilize our CRM system to track and manage customer interactions, ensuring accurate records and timely follow-ups.

Requirements:

Prior experience in a customer service or client-facing role.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and ability to think on your feet.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and collaborate effectively in a team environment.
Passion for delivering exceptional customer experiences.

If you are passionate about providing outstanding customer service and want to be part of a dynamic team, please submit your application along with your updated resume. We look forward to reviewing your application!