Join Our Customer Care Team - Digital Engagement Specialist

Location: Texas, United States
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 14,500 / month

About H-E-B:

H-E-B is an iconic Texas-based company committed to serving customers, building strong relationships, and improving lives. We take pride in creating a friendly atmosphere and fostering a collaborative team spirit.

Position: Digital Engagement Specialist

Location: Texas, United States
Industry: Customer Care, Customer Engagement

Job Description:

Are you passionate about engaging with customers in the digital realm? Do you enjoy leveraging technology to build connections? Join our team as a Digital Engagement Specialist, where you'll play a pivotal role in maintaining and expanding our online community.

Responsibilities:

Monitor and engage with customers across our digital platforms
Create compelling content to foster meaningful interactions and build brand loyalty
Collaborate with cross-functional teams to develop innovative strategies
Analyze trends and customer behavior to optimize engagement efforts
Stay up-to-date with the latest social media and digital marketing trends
Support and assist customers in resolving queries and issues
Work closely with the Customer Care team to ensure seamless customer experiences

Qualifications:

Bachelor's degree in Marketing, Communications, or related field
2+ years of experience in customer engagement or related roles
Excellent written and verbal communication skills
Solid understanding of digital platforms and social media channels
Ability to work in a dynamic, fast-paced environment
Strong analytical skills with the ability to interpret data and generate insights
Collaborative mindset with a focus on teamwork and building relationships

Benefits:

Competitive salary and benefits package
Flexible work hours and remote work options
Career growth opportunities within a renowned Texas-based company
A supportive and inclusive work environment
Employee discounts and perks

If you're looking to join a team that values your expertise and fosters a friendly, collaborative atmosphere, apply now to become our Digital Engagement Specialist! We can't wait to meet you!