Join our team as a Customer Experience Specialist at Continental AG, Lower Saxony, Germany!

Location: Lower Saxony, Germany
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 6,000 / month

About Continental AG:

Continental AG is a leading global technology company specializing in the automotive industry. Our innovative solutions and services span across various sectors, shaping the future of mobility. We are committed to delivering exceptional experiences to our customers.

Position: Customer Experience Specialist

Job Description:

Develop and implement strategies to enhance customer experience and satisfaction.
Collaborate with cross-functional teams to identify customer pain points and propose effective solutions.
Analyze customer feedback and data to identify trends and areas of improvement.
Design and oversee customer service training programs to ensure consistent service quality.
Monitor and respond to customer inquiries, complaints, and requests in a timely and professional manner.
Ensure compliance with company policies and industry regulatory standards.

Requirements:

Bachelor's degree in Business Administration or related field.
Proven experience in customer service or a related role.
Strong communication, negotiation, and problem-solving skills.
Excellent analytical abilities to interpret customer data and make informed recommendations.
Proficient in using customer relationship management (CRM) software.
Ability to work effectively in a fast-paced and dynamic environment.

Why join Continental AG?

At Continental AG, we value our employees and provide a supportive work environment that fosters growth and innovation. As a Customer Experience Specialist, you will play a crucial role in shaping our customer-centric approach and driving customer loyalty. Join our passionate team and be part of revolutionizing the automotive industry!

Apply now and be part of the Continental AG family!