Exceptional Client Experience Specialist

Location: South Island, New Zealand
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 7,500 / month

About SBS Bank:

SBS Bank is an industry-leading financial institution dedicated to providing outstanding services and support to our clients. We take pride in our customer-centric approach and aim to create exceptional client experiences at every touchpoint.

Position: Exceptional Client Experience Specialist

Location: South Island, New Zealand

About the Role:

As an Exceptional Client Experience Specialist, you will be at the forefront of delivering exceptional service to our valued clients. Your primary responsibility will be to understand our clients' needs and provide tailored solutions to meet their banking requirements.

Key Responsibilities:

Build strong relationships with clients through effective communication and attentive support
Identify and resolve client inquiries, issues, and concerns, ensuring client satisfaction
Provide expert guidance on various banking products and services
Collaborate with internal teams to ensure timely and accurate handling of client requests
Monitor and identify opportunities to enhance the overall client experience

Requirements:

Proven experience in a customer service or client-facing role
Excellent communication skills with the ability to empathize and provide personalized solutions
Strong problem-solving and decision-making abilities
Good understanding of banking products and services
Ability to work effectively in a fast-paced and dynamic environment

Why Join SBS Bank:

Be part of a reputable and customer-focused organization
Opportunity for personal growth and career advancement
Collaborative and supportive team environment
Competitive salary and benefits package

If you are passionate about delivering exceptional client experiences and thrive in a customer-centric environment, then we want to hear from you. Join our team at SBS Bank and make a difference in the lives of our clients!