Join our Support Team - Customer Care Specialist

Location: Asturias, Spain
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 4,500 / month

About Us:

We are a dynamic and growing industrial hub located in the beautiful region of Asturias, Spain. Our vision is to create a thriving business community that fosters innovation, collaboration, and excellence. As an integral part of this community, we believe in providing exceptional services to our members and visitors.

Position: Customer Care Specialist

Responsibilities:

Handle incoming customer inquiries via phone, email, and chat
Provide accurate and timely information regarding our services
Assist customers in troubleshooting and resolving issues
Manage customer complaints or concerns with empathy and professionalism
Collaborate with internal teams to address complex customer inquiries
Document and update customer records in our CRM system
Maintain a positive and friendly attitude while delivering excellent customer service

Requirements:

Fluency in Spanish and English, both spoken and written
Proven experience in a customer service or support role
Excellent communication and problem-solving skills
Ability to multitask and prioritize work effectively
Attention to detail and data entry accuracy
Proficient computer skills and familiarity with CRM systems
Positive and customer-oriented mindset

Why Join Us:

Be part of a friendly and collaborative work environment
Opportunity to contribute to the growth of an influential industrial hub
Work with a diverse and talented team of professionals
Develop your skills and knowledge through continuous learning and training
Competitive salary and benefits package

If you are passionate about delivering exceptional customer service and thrive in a supportive team environment, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience to [email protected]