Join Our Team as a Customer Experience Specialist

Location: North Carolina, United States
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 5,000 / month

We are excited to announce that UNC Press is seeking a passionate and driven individual to join our team as a Customer Experience Specialist. As the premier publishing house in North Carolina, we pride ourselves on delivering exceptional retail and sales experiences to our valued customers.

About Us:

UNC Press is a renowned book publisher, committed to disseminating impactful and empowering literature to a growing audience. Our friendly and collaborative work environment fosters creativity, growth, and teamwork.

Your Responsibilities:

Engage with customers in a professional and courteous manner, either in-person, by phone, or through email
Provide exceptional assistance and guidance to customers regarding our wide range of publications
Address customer inquiries, concerns, and complaints promptly and effectively
Actively promote and educate customers about our products, promotions, and upcoming releases
Process customer orders accurately and efficiently
Collaborate with the sales team to identify potential leads and opportunities for cross-selling
Assist with inventory management and replenishment

Requirements:

Previous experience in customer service or a related field
Excellent interpersonal and communication skills
Strong problem-solving abilities and a customer-focused mindset
Proficiency in using computer systems and databases
Ability to multitask and handle high-pressure situations with ease
Flexibility to work occasional evenings, weekends, and holidays

Why Join Our Team:

At UNC Press, we believe in fostering a friendly and collaborative working environment. As a member of our team, you'll have the opportunity to make a meaningful contribution to our mission of sharing knowledge and changing lives through our publications. We offer competitive compensation, benefits, and professional growth opportunities.

If you are passionate about retail, sales, and providing exceptional customer experiences, we encourage you to apply! Join our team and be part of an organization that values teamwork, creativity, and positive interactions with our customers.