Porsche Leipzig - Customer Experience Specialist

Location: Saxony, Germany
Job Types: Full Time
Timing/Shifts: 5 Day Week

UP TO $ 8,000 / month

About Porsche Leipzig:

Porsche Leipzig is a world-renowned automotive manufacturing company located in Saxony, Germany. As a part of the Porsche family, we strive to provide exceptional products and services to our customers.

Join Our Team as a Customer Experience Specialist:

Are you passionate about delivering exceptional service and creating memorable experiences for customers? Are you driven by challenges and motivated by achieving outstanding results? If so, then the role of Customer Experience Specialist at Porsche Leipzig might be the perfect match for you.

Responsibilities:

Manage and oversee the customer journey from beginning to end, ensuring an exceptional experience.
Proactively engage with customers to understand their needs, provide personalized recommendations, and resolve any issues or concerns.
Coordinate with internal departments to ensure smooth communication and execution of customer requests.
Implement strategies to continuously improve the customer experience and increase customer satisfaction.
Conduct regular assessments of customer feedback and implement appropriate actions for improvement.
Stay updated on industry trends and competitors to provide insights and recommendations for enhancing our services.

Requirements:

Previous experience in a customer-oriented role, preferably in the automotive industry or related services.
Exceptional communication and interpersonal skills, with the ability to adapt to various customer profiles.
Demonstrated problem-solving and conflict resolution abilities.
Strong organizational skills with attention to detail.
A customer-first mindset with a genuine passion for providing exceptional service.
Proficiency in German and English, both written and spoken.

Why Porsche Leipzig?

At Porsche Leipzig, we offer an inclusive and dynamic work environment that values innovation, teamwork, and personal development. As a Customer Experience Specialist, you will have the opportunity to make a meaningful impact on our customers and contribute to the ongoing success of our brand. We provide competitive benefits, ongoing training, and a chance to be a part of the legendary Porsche legacy.

If you are ready to take on a challenging and rewarding role as a Customer Experience Specialist, apply now and join our passionate team at Porsche Leipzig. Together, let us deliver exceptional experiences that exceed expectations!