We're Hiring a Customer Experience Specialist in Salzburg, Austria!

Location: Salzburg, Austria
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 4,500 / month

Integramed Salzburg GmbH is seeking a talented individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring exceptional customer satisfaction by providing top-notch service and support.

As a Customer Experience Specialist, you will be the primary point of contact for our valued customers. Your friendly demeanor, excellent communication skills, and problem-solving abilities will help you succeed in this role.

Responsibilities:

Build and maintain strong relationships with customers, addressing their needs professionally and efficiently
Handle customer inquiries and provide appropriate solutions promptly
Assist customers in maximizing their use of our services, offering guidance and training as needed
Collaborate with cross-functional teams to resolve complex customer issues
Maintain accurate customer records and update the CRM system with relevant information
Identify opportunities to improve customer satisfaction and take necessary actions

Requirements:

Prior experience in a customer service or customer support role
Exceptional verbal and written communication skills in German and English
Strong problem-solving skills with the ability to think creatively
Proficient in using CRM software to manage customer interactions
Capability to work effectively both independently and as part of a team
Flexible schedule with the ability to work weekends or evenings as needed

If you are a customer-centric professional who thrives in a fast-paced environment, we would love to hear from you! Join our dynamic team and contribute to delivering an outstanding customer experience.

Please submit your resume and a cover letter explaining your interest in the position to [email protected]. We look forward to reviewing your application and potentially scheduling an interview.