Join our Growing Team as a Customer Relations Specialist!

Location: East Region, Singapore
Job Types: Full Time
Timing/Shifts: 3.5 Day Week

UP TO $ 3,500 / month

We are excited to announce a fantastic opportunity to join the dynamic team at DBS Bank in the East Region of Singapore. We are currently seeking a talented Customer Relations Specialist who will have the unique chance to work in a thriving environment with a focus on enhancing the interactions and experiences of our customers.

About DBS Bank:

DBS Bank is a leading financial institution in Singapore and one of the largest banks in Asia. With a strong commitment to innovation and a customer-centric approach, we strive to make banking more convenient and seamless for our clients.

Position Overview:

As a Customer Relations Specialist, you will be responsible for managing and building strong relationships with our valued customers. Your main objective will be to ensure exceptional customer satisfaction and loyalty through proactive engagement and service excellence.

Key Responsibilities:

Proactively engage with customers, providing prompt and accurate responses to their inquiries and concerns.
Understand and identify customer needs, offering appropriate solutions and products to address their requirements.
Train customers on using our digital banking platforms, empowering them to manage their accounts effectively.
Actively participate in cross-selling and upselling initiatives to maximize customer relationships and revenue generation.
Maintain accurate customer records and update the CRM system with necessary information.

Requirements:

Prior experience in a customer service role, preferably within the banking or financial industry.
Strong interpersonal and communication skills, with the ability to build rapport with customers.
Good problem-solving and analytical abilities to understand and address customer needs effectively.
Proficient in using technology, including digital banking platforms and CRM systems.
Possess a passion for providing excellent customer service.
Ability to work in a fast-paced and dynamic environment.
Fluent in written and spoken English; proficiency in other local languages would be an advantage.

Benefits:

At DBS Bank, we believe in investing in our employees' growth and development. As a Customer Relations Specialist, you will have access to continuous learning opportunities and a supportive work environment that encourages career advancement.

Joining our team means being part of an organization that values innovation, embraces diversity, and strives for excellence in all areas of our operations.

Application:

If you are ready to take on this exciting challenge and grow with us, we invite you to submit your application online through our careers portal. Shortlisted candidates will be notified for an interview.