Exciting Opportunity at NPI: Hospitality Management Specialist

Location: Vermont, United States
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 5,500 / month

NPI: Hospitality Management Specialist

NPI, a leading business in Vermont, is seeking a dedicated and passionate Hospitality Management Specialist to join our team. As a Hospitality Management Specialist at NPI, you will play a crucial role in ensuring our guests have an exceptional experience.

Responsibilities:

Oversee the day-to-day operations of our customer service and front desk departments to ensure smooth operation
Coordinate and manage guest reservations, check-in, and check-out processes
Train and develop front desk staff to provide exceptional customer service
Maintain a high level of guest satisfaction by addressing any issues promptly and efficiently
Work closely with the housekeeping and maintenance teams to ensure rooms and common areas are clean and well-maintained
Implement and enforce company standards and policies to ensure consistent delivery of service
Monitor guest feedback and implement necessary improvements to enhance the overall guest experience

Requirements:

Previous experience in the hospitality industry, preferably in a management role
Strong leadership and communication skills
Excellent organizational and time management abilities
Attention to detail and a passion for providing exceptional customer service
Ability to adapt to a fast-paced environment and work under pressure
Proficiency in relevant software and systems
Flexibility to work in shifts, including weekends and holidays

If you have a passion for hospitality and a desire to lead a dynamic team, this is the perfect opportunity for you. Join NPI as a Hospitality Management Specialist and be a part of creating unforgettable experiences for our valued guests.