Join Our Team as a Customer Experience Specialist

Location: Kentucky, United States
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 14,000 / month

About Us

The University of Louisville is a leading institution in Kentucky, dedicated to providing exceptional educational services to our students. We believe that a positive and enriching customer experience is crucial to our success and reputation in the community.

Position Overview

We are currently seeking a talented and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring that every interaction with our university, whether in person, via phone, or online, exceeds our students' and stakeholders' expectations.

Responsibilities

Deliver exceptional customer service by effectively addressing inquiries, resolving issues, and providing accurate information
Manage and maintain a customer relationship management system to track interactions and ensure follow-up
Collaborate with various departments to improve processes, address challenges, and enhance the overall customer experience
Conduct surveys and collect feedback to identify areas for improvement
Create and maintain comprehensive documentation of customer interactions and inquiries

Qualifications

Previous experience in a customer service role, preferably in a service-oriented industry
Excellent communication skills, both written and verbal
Proven ability to handle difficult customers and challenging situations with professionalism and empathy
Strong problem-solving and analytical skills
Ability to work independently and as part of a team, effectively managing multiple priorities
Proficiency in using customer service software, CRM systems, and other relevant tools

How to Apply

If you are eager to contribute to an exceptional customer experience in a dynamic educational environment, we would love to hear from you. Please submit your resume and cover letter highlighting your relevant experience and why you are the perfect fit for our university.

Note: Only shortlisted candidates will be contacted for an interview.