Join Cleveland-Cliffs Central Warehouse: Customer Experience Specialist

Location: Ohio, United States
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 12,500 / month

We are thrilled to announce an exciting opportunity to join the Cleveland-Cliffs Central Warehouse team as a Customer Experience Specialist! At Cleveland-Cliffs, we believe in fostering an environment where our employees have the chance to grow, innovate, and achieve their full potential.

About Us:

Cleveland-Cliffs is a dynamic and industry-leading company dedicated to providing top-notch services in the heart of Ohio. Our commitment to excellence and customer satisfaction sets us apart in the market.

Position Overview:

As a Customer Experience Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. You will be responsible for developing strong relationships with customers, addressing inquiries, and providing solutions to meet their needs. This role offers a fantastic opportunity to grow and excel within the company.

Key Responsibilities:

Manage customer inquiries via phone, email, and chat
Provide personalized assistance to customers, addressing their needs effectively
Work collaboratively with internal teams to resolve customer issues promptly
Collect and analyze customer feedback to enhance service quality
Contribute to the continuous improvement of customer service processes

Qualifications:

Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks efficiently
Problem-solving capabilities and a customer-centric approach
Previous experience in a customer service role is a plus
Bachelor's degree in Business Administration or related field

Join Our Team:

If you are enthusiastic about delivering exceptional customer experiences and are looking to grow in a supportive environment, we invite you to apply! Cleveland-Cliffs Central Warehouse offers a competitive salary, benefits, and ample opportunities for professional development.