Career Opportunity: Emilia-Romagna - Join the Thriving Team!

Location: Emilia-Romagna, Italy
Job Types: Full Time
Timing/Shifts: 3.5 Day Week

UP TO $ 3,000 / month

We are excited to announce a career opportunity with Cassa di Risparmio di Ravenna, located in the vibrant region of Emilia-Romagna. We are seeking passionate individuals to join our dynamic team and contribute to the continued success of our organization.

Position: Customer Experience Specialist

As a Customer Experience Specialist, you will play a crucial role in ensuring that our clients receive exceptional service and have a positive interaction with our products and services. You will engage with customers, understand their needs, and provide tailored solutions to enhance their experience with our institution. This role demands excellent communication skills, a customer-centric approach, and a drive for achieving customer satisfaction.

Key Responsibilities:

Deliver personalized assistance to customers, offering advice and guidance on financial products and services.
Handle customer inquiries and concerns through various communication channels.
Develop and maintain strong customer relationships to foster loyalty and retention.
Collaborate with the sales team to identify opportunities for upselling and cross-selling.
Contribute to the overall improvement of the customer experience strategy.

Qualifications:

Prior experience in customer service or a related field.
Strong interpersonal skills and the ability to empathize with customer needs.
Proficiency in handling various communication platforms and CRM systems.
Understanding of financial products and services is an advantage.
Fluency in Italian and English is required. Proficiency in additional languages is a plus.

If you are enthusiastic about delivering exceptional customer experiences, and thrive in a fast-paced, collaborative environment, we invite you to join our team. Embrace this opportunity to make a meaningful impact and grow in your career with Cassa di Risparmio di Ravenna.