Director of Customer Experience
Bama Gruppen AS in Trøndelag, Norway is seeking a visionary Director of Customer Experience to join our dynamic team. As a vital member of our organization, you will be responsible for shaping and executing strategies that will enhance our customers’ journey and drive business growth.
Key Responsibilities:
- Develop and implement innovative customer experience initiatives that resonate with our diverse customer base.
- Lead a talented team to ensure exceptional service delivery and effective customer engagement across all touchpoints.
- Analyze customer feedback and market trends to identify opportunities for improvement and growth.
- Collaborate with cross-functional teams to align customer experience strategies with overall business objectives.
- Stay up-to-date with industry best practices and emerging technologies to maintain a competitive edge.
Requirements:
- Proven experience in a customer-centric role within the retail sector.
- Demonstrated leadership skills with the ability to inspire and motivate teams.
- Strong analytical and problem-solving abilities with a focus on delivering results.
- Excellent communication skills and a strategic mindset.
- A passion for creating memorable customer experiences that drive loyalty and satisfaction.
If you are a forward-thinker with a passion for excellence and a drive to exceed customer expectations, we invite you to apply for the Director of Customer Experience position at Bama Gruppen AS.